url http://core.miserver.it.umich.edu/omeka-s/s/ire/item/4944 o:resource_class ire:JournalArticle ire:id W5YWICVI ire:class ire:JournalArticle ire:year 1998 ire:author Zbaracki, Mark J. ire:title The Rhetoric and Reality of Total Quality Management ire:issn 0001-8392 ire:doi https://doi.org/10.2307/2393677 10.2307/2393677 ire:url https://www.jstor.org/stable/2393677 Official Publisher's Webpage (JSTOR) ire:date 1998 ire:dateAdded 2/8/2023 22:43 ire:dateModified 2/8/2023 22:43 ire:dateAccessed 2/8/2023 22:43 ire:pages 602-636 ire:issue 3 ire:volume 43 ire:catalog JSTOR ire:extra Publisher: [Sage Publications, Inc., Johnson Graduate School of Management, Cornell University] ire:attachFile C:\Users\huynh\Zotero\storage\EVH3AT25\Zbaracki - 1998 - The Rhetoric and Reality of Total Quality Manageme.pdf ire:status Published Text ire:genre Empirical ire:peer Yes ire:resourceType Research/Scholarly Media ire:inPublication Administrative Science Quarterly ire:apa Zbaracki, M. J. (1998). The Rhetoric and Reality of Total Quality Management. Administrative Science Quarterly, 43(3), 602–636. https://doi.org/10.2307/2393677 ire:citedIn http://core.miserver.it.umich.edu/omeka-s/s/ire/item/3206 Cross-Sector Research on Continuous Learning and Improvement ire:openAccess No --