Systems Thinking in the Public Sector
Item
Title
Systems Thinking in the Public Sector
Abstract/Description
John Seddon's book correctly identifies why the present regime of measurements and targets is failing our citizens and customers. More importantly, it gives the reader a proven method by which to bring about real improvement in service performance and cost.
Author/creator
Date
Publisher
Triarchy Press
Keywords
ISBN
978-1-908009-00-5
Num pages
229
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