Total Quality Management In The Public Sector: An International Perspective
Item
Title
Total Quality Management In The Public Sector: An International Perspective
Abstract/Description
This book provides: a clear understanding of the key concepts of Total Quality Management(TQM); a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Author/creator
Date
Publisher
McGraw-Hill Education (UK)
Keywords
ISBN
978-0-335-19102-4
Num pages
226
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