url
	http://core.miserver.it.umich.edu/omeka-s/s/ire/item/3685
o:resource_class
	ire:MagazineArticle
ire:id
	AEW45ZTS
ire:class
	ire:MagazineArticle
ire:year
	1996
ire:author
	Struebing, Laura
ire:title
	Measuring for Excellence
ire:issn
	0033-524X
ire:url
	https://asq.org/quality-progress/articles/measuring-for-excellence?id=e999aeb80e13451485e7d1534bd30159 Publisher Webpage
	https://www.proquest.com/magazines/measuring-excellence/docview/214740763/se-2 ProQuest Link to Article
ire:date
	1996-12
ire:pages
	25-28
ire:issue
	12
ire:volume
	29
ire:publisher
	American Society for Quality Control, Inc
ire:language
	en
ire:catalog
	Zotero
ire:attachFile
	C:\Users\huynh\Zotero\storage\J9K4DPUS\Struebing - How award- winning companies gather the data they .pdf
ire:medium
	Print
ire:peer
	No
ire:keywords
	benchmarking
	customer satisfaction (CS)
	Malcolm Baldrige National Quality Award (MBNQA)
	data collection
	data analysis
ire:resourceType
	Background/Context
ire:inPublication
	Quality Progress
ire:apa
	Struebing, L. (1996). Measuring for Excellence. Quality Progress, 25–28.
ire:citedIn
	http://core.miserver.it.umich.edu/omeka-s/s/ire/item/2942 Measurement for Improvement
ire:approachConcept
	Continuous Improvement
	Measurement for Improvement
	Quality Improvement
ire:contextType
	Conceptual
ire:openAccess
	No

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