Items

• Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition

• Total Quality Management In The Public Sector: An International Perspective

• Total Quality Management: Empirical, Conceptual, and Practical Issues

• Assessing the Impact of Continuous Quality Improvement on Clinical Practice: What It Will Take to Accelerate Progress

  Shortell, S. M., Bennett, C. L., & Byck, G. R. (1998). Assessing the Impact of Continuous Quality Improvement on Clinical Practice: What It Will Take to Accelerate Progress. The Milbank Quarterly, 76(4), 593–624. https://doi.org/10.1111/1468-0009.00107
  

• Out of the Crisis: Quality, Productivity, and Competitive Position

  Deming, W. E., & Study, M. I. of T. C. for A. E. (1982). Out of the Crisis: Quality, Productivity, and Competitive Position. Cambridge University Press.
  

• The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

  Langley, G. J., Moen, R. D., Nolan, K. M., Nolan, T. W., Norman, C. L., & Provost, L. P. (2009). The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. John Wiley & Sons.